I was going to write a long rant this morning about a subject which over this last year, has become an increasing source of not just irritation, but actual anger.
However, the more I talk about this particular issue with other people the more I realise that this is one of those rants which is becoming increasingly universal. Indeed, once you get to the end of this blog my guess is that you will at worst have a degree of empathy with the point, at best simply say ‘about effing time someone said that!’
So with that in mind, here we go.
If you walk into any government building or have any kind of contact with a major commercial organisation, you will be informed at some point that any or all information is available in a variety of languages. Indeed, in the case of somewhere like a hospital, council office or police station, there will be posters and leaflets imparting that knowledge pretty much everywhere.
This is of course, how it should be -after all, we live in a multi-cultural society- however, it is a fact that any nation is defined by various things one of which is its language. Therein lies my problem.
You see I am and will always regard myself as English. Not British, not European, English, And last time I looked, I live in England and the language of my homeland is English which just happens to be the most widely spoken and understood language on the planet.
So with that in mind, if I contact an organisation of any description which is based in England and find myself dealing with an individual who can barely speak my language let alone impart the often complex knowledge I require, why am I made to feel like either an idiot or a racist if I ask to speak to someone I can actually understand? Or for that matter, who understands me? Isn’t that a perfectly fair and reasonable request?
Of course it bloody well is!
Yet too many organisations seem quite happy to place people in customer facing positions who, whilst they might be perfectly competent in most respects, are clearly unable to carry out their function correctly simply because of their inability to communicate. That isn’t good enough, not in this day and age. However, the only way things will ever change is if we, as both taxpayers and consumers, start to demand it and on a regular basis.
So do it!
This will be my last blog before Christmas and so I’d like to take this opportunity to wish everyone a happy holiday and a brilliant New Year.
I’m not normally one for the festive season but I’m really looking forward to this one not least because it will herald in 2013 which for all kinds of reasons, is already shaping up to be a quite amazing year.
So to all those I have met, worked or had dealings with in 2012, especially those who are involved in new or ongoing projects, please take some time to relax, have fun and recharge your batteries because I don’t know about you, I’m planning on next year being the really big one and if you can’t keep up, you may well miss out!
And don’t forget, if you are lucky enough to receive an eReader as a gift on the 25th, you can download all of my books for around about £10.00 and that includes my latest, Wings of a Sparrow which is currently receiving great reviews and is already the subject of movie talk!